Responsible Gambling at Onlyspins

Recognising Signs of Problem Gambling

Chasing losses by increasing your stake to win back money already spent is one of the clearest early warning signs. Others include spending beyond what you had budgeted for the session, gambling to relieve stress rather than for entertainment, borrowing money to fund play, neglecting work or family responsibilities in favour of gambling, and concealing the extent of your play from people close to you. Noticing more than one of these patterns is a reason to use the tools described below before the behaviour continues.

A related pattern is playing for longer sessions than intended and losing track of time, particularly late at night when judgement is more likely to be affected by tiredness. Session time reminders, described in the next section, are built specifically to interrupt that kind of session before it extends well past the point you had originally planned to stop.

Tools You Can Use to Limit Your Play

Your account settings let you configure a deposit limit, a loss limit, a wagering limit and session time reminders, all from the My Account section. A cool-off period suspends access to your account for a set interval without closing it permanently, which suits a player who wants a short break rather than a full stop. Self-exclusion goes further and is handled through live chat support rather than the account settings page, with a minimum exclusion period of six months once activated.

Requesting a tighter limit takes effect straight away, while loosening any of these settings is deliberately slower so that a decision made in the moment cannot be reversed just as quickly.

Treating Play as Entertainment, Not Income

Pokies, live tables and sports betting at Onlyspins are entertainment products, not a way to generate reliable income, and outcomes are independently certified for fairness rather than designed to produce a personal profit over time. Deciding on a budget before you start a session, and treating anything lost within that budget as the price of the entertainment rather than money to be recovered, keeps play in that category.

Setting the budget through the deposit limit tool described above, rather than relying on willpower alone during a session, is the more reliable way to keep spending inside what you decided beforehand. A budget set once and left in place removes the need to make that same decision again under pressure while a session is already under way.

Protecting Minors and Verifying Age

Registration and play at Onlyspins are restricted to players aged 18 and over across every Australian state and territory, with no lower threshold under any circumstance. Age is checked at registration and again through KYC verification, using an Australian driver’s licence, passport or Medicare card together with a proof of address document, before your first withdrawal is processed. Parents and guardians sharing a household device with a minor should apply their operating system’s or router’s parental control software, since Onlyspins verifies the account holder rather than the physical device being used.

Where to Get Help

Independent support is available outside Onlyspins for anyone concerned about their own gambling or someone else’s. Gambling Help Online offers free, round-the-clock counselling on the national line 1800 858 858. BetStop is the Australian Government’s National Self-Exclusion Register, which covers licensed Australian wagering operators; it does not cover Onlyspins directly, so self-exclusion from this site specifically must be requested through our own live chat as described above. Lifeline provides 24-hour crisis support on 13 11 14 for anyone in immediate distress.